Thank you for choosing skincare at Solace Skin. Below you will find all the details regarding shipping and delivery of your orders.
1. Shipping Times
Orders are typically processed and dispatched within 1-3 business days of being placed. Delivery times vary based on location, with most orders arriving within 3-7 business days.
2. Shipping Costs
Shipping costs are calculated at checkout based on your location and the size of your order. We offer free shipping on orders over a certain value. Please check the checkout page for the most up-to-date information on free shipping eligibility.
3. Delivery Information
It is the customer’s responsibility to ensure that the delivery address provided is correct and complete. Once your order is dispatched, you will receive an email confirmation with tracking details (if applicable).
In the event of a failed delivery due to an incorrect address or failure to collect from a designated pickup point, additional charges may apply for re-delivery.
4. International Shipping
We currently ship to select international destinations. Shipping times and costs for international orders may vary. Please refer to the checkout page for available options and estimated delivery times.
5. Lost or Damaged Parcels
If your order does not arrive within the estimated delivery timeframe, or if the package arrives damaged, please contact us within 48 hours of receipt. We will work with our delivery partners to resolve the issue and, if necessary, provide a replacement or refund.
6. Restricted Items
Some products may be subject to shipping restrictions due to regulations or carrier limitations. You will be notified at checkout if an item cannot be shipped to your address.
7. Contact Us
If you have any questions or concerns about your delivery or shipping, please reach out to us:
- Email: [email protected]
- Phone: 07469 701119
- Address: 32 North Lane, Headingley, Leeds LS6 3HE